Your questions may be answered immediately by visiting the City of Asheville Website or the County of Buncombe website. Both websites have been updated to focus on Hurricane Helene information for the local area.
Safety First
- Stay Informed:
- Monitor local news and official city communications for updates.
- Avoid Hazards:
- Steer clear of downed power lines, debris, flooded areas, and unstable structures.
- Emergency Services:
- Police, Fire, Medical Emergencies: Call 911
- Non-Emergency Assistance: Asheville Police Department – Phone: (828) 252-1110
Reporting Damage
- City of Asheville Damage Reporting:
- Online Form: Asheville Damage Report
- Phone: Phone: (828) 259-5600
- Buncombe County Emergency Management:
- Website: Buncombe County Emergency Services
- Phone: Phone: (828) 250-6600
Disaster Assistance
- Federal Emergency Management Agency (FEMA):
- Apply for Assistance: FEMA Disaster Assistance
- Phone: 1-800-621-3362
- American Red Cross Western North Carolina Chapter:
- Services: Emergency shelter, food, and medical aid.
- Website: Red Cross WNC
- Phone: (828) 258-3888
Shelters and Housing
Salvation Army Center of Hope
- Address: 204 Haywood St, Asheville, NC 28801
- Phone: Phone: (828) 253-4723
- Website: Salvation Army Asheville
Western Carolina Rescue Ministries
- Address: 225 Patton Ave, Asheville, NC 28801
- Phone: Phone: (828) 254-0471
- Website: Western Carolina Rescue Ministries
ABCCM Crisis Ministry
- Address: 24 Cumberland Ave, Asheville, NC 28801
- Phone: Phone: (828) 259-5300
- Website: Asheville Buncombe Community Christian Ministry
Eblen Charities
- Address: 50 Westgate Parkway, Asheville, NC 28806
- Phone: Phone: (828) 255-3066
- Website: Eblen Charities
First Baptist Church of Asheville
- Address: 5 Oak St, Asheville, NC 28801
- Phone: Phone: (828) 252-4781
- Website: First Baptist Church of Asheville
Trinity Episcopal Church
- Address: 60 Church St, Asheville, NC 28801
- Phone: Phone: (828) 253-9361
- Website: Trinity Episcopal Church
Please Note: Availability and capacity may vary, especially during emergencies. It’s important to contact these organizations directly to confirm shelter availability, operational hours, and any specific requirements.
For the most up-to-date information on emergency shelters and assistance:
- United Way’s 2-1-1 Service
- Dial: 2-1-1 for assistance with finding shelter, food, and other resources.
- Website: NC 2-1-1
- Buncombe County Emergency Management
- Phone: Phone: (828) 250-6600
- Website: Buncombe County Emergency Services
If you have pets and need pet-friendly shelter options:
- Asheville Humane Society
- Address: 14 Forever Friend Lane, Asheville, NC 28806
- Phone: Phone: (828) 761-2001
- Website: Asheville Humane Society
Additional Tips:
- Prepare Identification: Bring any personal identification and important documents if available.
- Transportation Assistance: If you need help getting to a shelter, contact local authorities or the Red Cross for assistance.
- NC Housing Finance Agency:
- Website: NC Housing Finance Agency
- Phone: (919) 877-5700
Utilities and Services
- Power Outages:
- Duke Energy Progress:
- Report Outage: Duke Energy Outage Reporting
- Outage Map: Duke Energy Outage Map
- Phone: Phone: 1-800-419-6356
- Water Services:
- Asheville Water Resources:
- Website: Asheville Water Resources
- Customer Service: Phone: (828) 251-1122
- Report Water Issues: Phone: (828) 251-1122
- Gas Services:
- Piedmont Natural Gas:
- Website: Piedmont Natural Gas
- Emergency: Phone: 1-800-752-7504
Debris Removal and Waste Management
- City Debris Pickup:
- Schedule and Guidelines: Asheville Sanitation
- Phone: Phone: (828) 259-5857
- Hazardous Waste Disposal:
- Buncombe County Landfill:
- Website: Buncombe County Solid Waste
- Address: 85 Panther Branch Rd, Alexander, NC 28701
- Phone: Phone: (828) 250-5460
Health and Medical Services
- Hospitals:
- Mission Hospital
- Website: Mission Health
- Address: 509 Biltmore Ave, Asheville, NC 28801
- Phone: Phone: (828) 213-1111
- Mental Health Support:
- Mobile Crisis Management:
- Website: RHA Health Services
- Phone: Phone: 1-888-573-1006
- NC Disaster Distress Helpline:
- Website: Disaster Distress Helpline
- Phone: Phone: 1-800-985-5990
Food and Supplies
- Food Banks and Pantries:
- MANNA FoodBank
- Website: MANNA FoodBank
- Address: 627 Swannanoa River Rd, Asheville, NC 28805
- Phone: Phone: (828) 299-3663
- Distribution Centers:
- Check local announcements for updated locations.
Financial Assistance and Legal Aid
- Small Business Administration (SBA):
- Disaster Loan Assistance: SBA Disaster Loans
- Phone: Phone: 1-800-659-2955
- Legal Aid of North Carolina:
- Disaster Legal Services: Legal Aid NC
- Phone: Phone: 1-866-219-5262
Insurance Claims
- North Carolina Department of Insurance:
- Assistance Hotline: Phone: 1-855-408-1212
- Website: NC DOI
- Filing Claims:
- Contact your insurance provider as soon as possible.
- Document all damages with photos and detailed lists.
Transportation Updates
- Road Closures and Conditions:
- NC Department of Transportation:
- Travel Information: DriveNC
- Phone: Dial 511 for real-time updates.
- Public Transit:
- ART (Asheville Rides Transit):
- Service Updates: ART Service Alerts
- Phone: Phone: (828) 253-5691
Volunteer and Donation Opportunities
- United Way of Asheville and Buncombe County:
- Volunteer Sign-Up: Hands On Asheville-Buncombe
- Website: United Way ABC
- Phone: Phone: (828) 255-0696
- Donations:
- Community Foundation of Western North Carolina:
- Disaster Relief Fund: CFWNC
- Phone: Phone: (828) 254-4960
Pet and Animal Services
- Emergency Animal Shelters:
- Asheville Humane Society:
- Website: Asheville Humane Society
- Address: 14 Forever Friend Lane, Asheville, NC 28806
- Phone: Phone: (828) 761-2001
- Lost and Found Pets:
- Report and Search: Lost & Found Pets
Important Updates
- City of Asheville Announcements:
- Website: Asheville City News
- Buncombe County Alerts:
- Website: Buncombe County News
- Social Media:
- Twitter: @CityofAsheville
- Facebook: City of Asheville
FAQs
- How do I apply for FEMA assistance?
- Visit DisasterAssistance.gov or call Phone: 1-800-621-3362.
- Where can I find temporary housing?
- Contact local shelters or FEMA for housing assistance programs.
- What should I do if I smell gas or suspect a gas leak?
- Leave the area immediately and call Piedmont Natural Gas at Phone: 1-800-752-7504.
Additional Resources
- North Carolina Emergency Management:
- Website: ReadyNC
- Phone: Phone: (919) 825-2500
- Centers for Disease Control and Prevention (CDC):
- Post-Storm Safety Tips: CDC Storm Recovery
Leave a Reply